After-sales service

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24/7 service hotline
400-188-8966
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英维克科技股份有限公司
We have provided
3000000
sets of ICT high-efficiency cooling and free cooling products to the world
Contact
+86(755)2958-8896
Address
Building 9, Hongxin Industrial Park, Guanlan, Longhua District, Shenzhen, China
Postal code
518110
Fax
+86(755)2958-8895
Email
info@envicool.com
Email for internal audit complaints
audit@envicool.com
Email for investors
IR@envicool.com
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SERVICE
Service portfolio
After-sales service
ONLINE SUPPORT
Customer story
service Product service package
SERVICE PORTFOLIO
Cover all service scenarios & full lifecycle
Our service network covers the whole country, providing full lifecycle services including O&M, repair, spare parts supply, installation and professional optimization.
SERVICE MODE
SERVICE CONCEPT
We take customer satisfaction and needs as our priority. Our goal is to provide customers with efficient, fast, professional and perfect after-sales service by providing professional guarantee to reduce customer maintenance costs and improve our competitiveness.
FIELD TECHNICAL SUPPORT
We have professional engineers to provide on-site troubleshooting or communicate with customers about technical issues. Services we provide include: maintenance, engineering supervision and training, maintenance training, maintenance information sharing, sales assistance, engineering installation, equipment inspection, etc.
REAL-TIME TECHNICAL SUPPORT AROUND THE GLOBE
We provide remote technical services to customers via telephone, email, remote video conference, etc. Services we provide include: remote technical communication, maintenance information sharing, spare parts supply, and standby unit supply.
Service item
Maintenance Service
Maintenance Service
Upgrading Service
Upgrading Service
Engineering Service
Engineering Service
O&M Service
O&M Service
Spare Parts Supply
Spare Parts Supply
MAINTENANCE SERVICE
Quickly respond to the demand, and conduct regular inspection, repair, maintenance, replacement and optimization of all kinds of equipment, facilities or systems to ensure their normal operation and extend their service life.
Safe maintenance service

Envicool maintenance service ensures safety.We will continue to adhere to the efficient, fast, professional and comprehensive service philosophy to provide a comprehensive repair and maintenance services for your equipment to boost the development of enterprises.No matter what kind of repair and maintenance service you need, Envicool will spare no effort to provide you with high-quality, convenient and safe solutions for you.

Scope

Air-cooled, water-cooled, liquid-cooled and other types of air conditioners; Various brands of temperature control equipment.

Details

Fault repair, proactive inspection, maintenance, spare parts replacement, and consumables replacement.

Customer value

Maintenance service can improve equipment stability, prolong service life, improve production efficiency, reduce operating costs and enhance customer satisfaction. It is an indispensable support service for customers in the production process.It can address the accidental faults in a timely manner, prevent maintenance in advance, mitigate risks, and maximize customer operating efficiency.

UPGRADE SERVICE
We provide optimization and upgrading services such as energy efficiency testing, energy-saving transformation, equipment energy efficiency upgrades, and equipment replacement, etc.
Envicool upgrade service for ultra-Low PUE

Corrosion, aging and poor heat dissipation will affect the safe operation of air-conditioning equipment, and lead to low cooling efficiency, increased power consumption and increased heat dissipation cost.

Scope

It is suitable for traditional computer rooms, aging computer rooms, computer rooms with large energy consumption, computer rooms with heat dissipation problems, and computer rooms with low power density in cabinet.

Details

We provide optimization and upgrading services such as energy efficiency testing, energy-saving transformation, equipment energy efficiency upgrades, and equipment replacement, etc.

Customer value

Address current pain points; Improve equipment operation stability; Save energy costs; Reflect the social value of the enterprise.

ENGINEERING SERVICE
Our engineer team provides services such as consulting for design, EPC, mechanical and electrical general contracting, equipment installation, etc.
Envicool provides efficient and reliable integrated engineering service

We have group of professional and experienced engineers to be responsible for solution design, a professional construction team to carry out construction execution and equipment installation, and eventually our technical team will carry out precise operation test. Our integrated engineering service is cost-effective, reducing risk and achieving fast delivery.

Scope

It is suitable for the construction projects of ultra-large, large and small- and medium-sized data center.

Details

We provide services such as consulting for design, EPC, mechanical and electrical general contracting, BIM design, equipment installation, etc.

Customer value

Standardized and modular construction reduces O&M complexity; Reasonable and efficient control of project costs, quality and schedule; Worry-free after-sales service.

O&M SERVICE
Our professional team provides 7/24 O&M service for air conditioning, heating, ventilation, drainage and other systems, conducts regular equipment inspection, operation status inspection, real-time monitoring, and regular maintenance for equipment to improve equipment stability and safety and ensure normal operation of equipment. Moreover, our team manages energy and optimizes operating modes based on the operating environment and system data.
Worry-free O&M service

There are various potential safety hazards and risks during the operation of the computer room due to the influence of various factors such as changes in the application environment and emergencies. With Envicool’s O&M service, our professional O&M team will conduct all-round supervision and maintenance of equipment, monitor the running status of equipment in real time, handle emergencies in a timely manner, regularly test the performance of air-conditioning equipment, and troubleshoot existing faults and safety hazards in time. Such a comprehensive trusteeship makes you worry-free.

Scope

Air-cooled, water-cooled, liquid-cooled and other HVAC systems.

Details

The trusteeship service includes but is not limited to centralized monitoring, regular inspection, risk investigation, troubleshooting, spare parts replacement, consumables replacement, equipment maintenance, data analysis, report management, energy saving optimization, etc.

Customer value

We address your worries by providing professional O&M guarantee, enabling the system equipment in computer room to operate safely and reliably, and reduce risks to zero from the source. We cooperate flexibly to reduce costs and transfer business risks.

SPARE PARTS SUPPLY
We have strict quality control of the spare parts throughout the whole chain, from procurement to terminal supply. We adhere to using original spare parts to ensure the quality and performance of our products. We provide customers with high-quality and reliable products to meet customer needs and help customers operate and develop smoothly.
Carefree spare parts supply

The timely supply of spare parts and consumables is crucial to the stable operation of the equipment. Envicool can provide you with one-stop spare parts and consumables supply services to ensure that you can find and purchase various spare parts without worry. The quality and quantity are guaranteed to make you feel carefree, and the time and labor cost of purchasing various spare parts separately can also be saved. The spare parts and consumables we offer are highly matched to the original equipment, ensuring that your equipment can be quickly restored to its best condition after repair and maintenance, making you carefree.

Scope

Air-cooled, water-cooled, liquid-cooled and other types of air conditioner spare parts; Various brands of temperature control equipment spare parts.

Details

Supply of spare parts and consumables from Envicool and others.

Customer value

Original spare parts and consumables with high compatibility; Faster one-stop supply.

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