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ABOUT ENVICOOL NEWS Envicool continues to redefine service standards across the US with our "739" service goal
Company News / 2025-05-27
Envicool continues to redefine service standards across the US with our "739" service goal

As we mark our 20th anniversary from 2005 - 2025, Envicool continues to redefine service standards across the US with our "739" service goal!


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OUR SERVICE RANGE:

 

Ultra-Fast Response Mechanism: Establish multi-channel instant service pathways, allowing customer needs to be submitted through platforms such as telephone, WeChat and WhatsApp. Ensure that professional staff respond within 30 minutes, providing immediate answers to queries and on-site troubleshooting guidance. 

 

Efficient On-Site Support: Focus on the U.S. market, specifically addressing business needs in Texas and California, which account for over 85%. Leveraging local self-established offices and professional service teams, activate rapid response procedures for critical emergency faults, achieving resolution within 12 hours of arrival at the site.

 

Full-Cycle Service Assurance: Continuously advancing the implementation of the “739” service objectives, systematically enhancing fault handling efficiency, ensuring that 70% of routine faults are closed within 3 working days, and 30% of complex and challenging issues are effectively resolved within 9 working days.

 

Our dedicated teams, as seen in the photos, are on the ground, working hard to keep systems running smoothly. Whether it's a routine check - up or a major repair, Envicool is committed to delivering top - notch service.

 

Understanding customers' needs deeply and delivering high - quality products quickly are the core competencies that Envicool has been continuously honing. We hope to create value for clients with our continuously improving professional capabilities and become their long - term trusted partner.

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